Privacy Policy

1. Introduction

Doctors Clinic Diagnostic Center ("DCDC", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name, contact information (phone, email, address)
• Medical history and health information
• Insurance information
• Appointment and service preferences
• Payment information

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including IP address, browser type, operating system, and browsing behavior.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our medical services
• Process appointments and manage your care
• Communicate with you about appointments, services, and health-related information
• Process payments and insurance claims
• Comply with legal obligations and healthcare regulations
• Send you important updates and administrative information

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Healthcare Providers: With your consent, we may share information with other healthcare providers involved in your care
• Insurance Companies: To process insurance claims and verify coverage
• Legal Requirements: When required by law, court order, or regulatory authority
• Service Providers: With trusted third-party service providers who assist in our operations (under strict confidentiality agreements)
• Emergency Situations: To protect your health and safety or that of others

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and restricted access to personal data. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal and medical record retention requirements)
• Object to or restrict certain processing of your information
• Withdraw consent where processing is based on consent
• File a complaint with the relevant data protection authority

7. Medical Records

Medical records are maintained in accordance with UAE healthcare regulations and may be retained for the period required by law. Access to medical records is subject to applicable healthcare privacy laws.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience, analyze usage, and assist in marketing efforts. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children without appropriate parental consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: